Support » iOS Cabbie's Mate A-Z App

If you have a problem with the app, please open your Cabbie’s Mate app, tap on ‘i’ info icon, tap on ’Report a problem’, describe the problem and tap on ‘Send’. The app will generate an email with all the information we need to analyse the problem and help you.

95% of problems can be resolved when you follow the instructions below. We shall be unable to help you further until you have first done the below, therefore please give it a try and then let us know if your problem has been resolved.

1. Delete the app;
2. RESTART your device; and then
3. Download the same subscription option you have already paid for from the App Store.

If you have a current subscription, you can never be charged twice as long as you use the same Apple ID you purchased the app with and download the same subscription option you have already paid for.

Please be aware that you MUST download the Cabbie’s Mate app and maps via a secure Wi-Fi connection at home and NOT via 3G/4G. You must also have a strong Wi-Fi signal and at least 2.5 GB of free space. Your device should either have 50% battery or be connected to a charger.

Please allow the app to ‘use your location’ and accept ‘push notifications’ when asked.

Please click on the link below for step by step visual guide to download the Cabbie’s Mate app.
Cabbie's Mate iOS iPhone and iPad Apps Download Instructions   PDF

Please follow the link below to our troubleshooting pages. Here you will find further information and previously asked questions that you may find useful in the future. 99% of customers questions are answered below and it takes a couple of minutes to find your problem and how to resolve it.

Cabbie's Mate iOS iPhone and iPad Apps Troubleshooting Guide   PDF



Problem with payment or transaction?

All transactions go through the App Store. Due to data protection act, we do not get any customer and transaction details.

Please contact them directly and explain your situation. Generally, they do their best to help according to their policy. You must contact them as soon as possible.

Please contact Apple using the link below.
https://idmsa.apple.com/IDMSWebAuth/login.html?appIdKey=6f59402f11d3e2234be5b88bf1c96e1e453a875aec205272add55157582a9f61&language=GB-EN

Alternatively, you can try to call them.



Managing Subscription - Checking or cancelling your subscription:

On your iPhone, iPad, or iPod touch

1. Go to Settings > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to sign in or use Touch ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.