A. The problem you described is related to a lack of storage area. You must have at least 3.5 GB free space. Although the app is 1.7 GB, it requires the same amount of space to unpack the data. Once the data is unpacked the app will only use 1.7 GB space.
There will sometimes be occasions when the downloaded data is corrupted or the download fails altogether and must be re-downloaded. This unfortunately is just down to the large size of the files and the nature of the network. It should be a rare occurrence and the software should recover from it and re-download without issue.
Please follow the instructions below and try again:
A. You may not search a POI and set it as your Start Marker, however you may set a point as your start marker by finding it on the map. Locate the point at which you wish to set your start marker by scrolling the map, when found, press your finger down at that point, the following options should appear: Cancel | Set start marker | Set destination. Please select 'Set start marker.' Having set your start marker, scroll the map to locate your desired destination. When found, press your finger down on the point, the following three options should appear: Cancel | Clear markers | Set end marker. Please select 'Set end marker.' A cotton line will now be drawn between the two markers. For your information, although our App does not enable you to set a start and end marker from a POI to a POI, our A-Z+ Cabbie's Mate device does have this function.
A. You cannot add your own POI to the app. We are constantly updating our database, if you would like to add points you may do so by emailing them to us at: email@example.com or firstname.lastname@example.org
A. No, once the App has been downloaded the map data will be stored on your iPhone/iPad. You may use the App without having internet connection.
A. Unfortunately the App does not and will not have this function; however our A-Z+ Cabbie's Mate device does. The App is an A-Z map app rather than a navigation app.
A. Please delete and re install the app and map correctly. You must have 3.5 GB free space before downloading.
Please access settings on your iPhone/iPad > General > Location Services > Cabbie's Mate. Please ensure it is set to 'on'. Having set the location service for the App to 'on' go back to the main menu and switch your iPhone/iPad off and then back on again (restart). This should solve the problem.
A. Please restart your iPad/iPhone by switching it off and on again. This should solve the problem.
A. The crash report enables our developers to identify and fix the issue raised by our App users. Please follow this link which provides steps on how and where to locate the crash report: http://aplus.rs/apple/how-to-find-crash-logs-for-iphone-applications-on-mac-vista-and-xp/
A. The "Locate failed GPS location tracking failed" message means you do not have a strong enough GPS signal to locate you accurately enough. If it cannot locate you to within an accurate 50 meters it will display this message. Because the iPhone/iPad uses a combination of GPS, cell tower and network data to determine location sometimes the accuracy is very poor and is not good enough to pin point the location to the degree that we require in which case we display the error: "GPS location tracking failed" otherwise we could be showing the GPS dot a few streets away or even in the next town in the case of cell tower or network usage. Usually this is due to an issue with your GPS at the time of use rather than a fault with the App, restarting your iPhone/iPad after the download should solve this problem.