Dear Valued Customers,
We hope you are well and are ready to get back to work.
April 2021 Points of Interest update is now available.

We have removed 443 closed businesses.

We now have 44,654 Points in A-Z POI database.

For confirmation that you have successfully updated your Cabbie’s Mate, please search the A-Z POI database for:

Hart Shoreditch Hotel, Shoreditch
61-67 Great Eastern Street, EC2A 3HU

Click here for information on how to update 5” and 7” devices
April 2021 A-Z maps and POI update is now released for all Cabbie’s Mate devices and Apps:
ALL iOS iPhone – iPad and Android Cabbie’s Mate STANDARD and PREMIUM SUBSCRIPTION customers will receive the latest A-Z maps and POI. If you have not received any notification, please open the app, tap on ‘i’ info button and tap on ‘downloads’.

We will keep updating our A-Z maps at least TWICE A YEAR on Cabbie’s Mate apps to keep up with changes. The first release is in Spring and the second is in Autumn. Cabbie’s Mate subscription customers receive both map updates and any additional updates automatically when released.
All online map updates will be £45 instead of £65 for all Cabbie’s Mate UNITS and will include a lifetime A-Z POI update. As of this April update, we will only update A-Z maps for Cabbie’s Mate units once a year at Spring. This is due to no demand; only a handful of drivers update their Cabbie’s Mate units. We are still updating POI four times a year.
Please notify us by email of any new points you come across with location and of any changes to the names of points already in our database to allow us to maintain the quality of information and service which we constantly seek to achieve for our valued customers.
Installing iOS and Android Cabbie's Mate apps:
Please be aware that you MUST download the Cabbie’s Mate app and maps via secure Wi-Fi at home and NOT via 3G/4G/5G or mobile Wi-Fi. You must also have a strong Wi-Fi signal and 2.3 GB of free space.
When installing the app, please always accept push notifications to receive the map and POI release messages from us.
Cabbie’s Mate iOS app compatibility 
Cabbie’s Mate subscription app has been tested and working perfectly on iPhone 6, 7, 8, X, 11, 12 and iPads running iOS 12,13 and 14. The app is no longer compatible with older ios versions since Apple no longer support older iOS versions. Cabbie’s Mate app will always be compatible with the last 3 iOS versions as this is the standard practice for apps.
The Cabbie’s Mate NON-subscription iOS app is not compatible, and it is discontinued since Apple no longer supports older iOS versions.
Cabbie’s Mate Android app compatibility
Cabbie’s Mate Android app has been optimised for Android 11. This app requires Android 6 and over.
Dropping off and collecting your repaired Cabbie’s Mate unit from JVBright:

Due to COVID 19 and the government guidelines, we will not collect and repair any units until the government lifts restrictions.
When you drop your unit off at JVBright for repair, please let them know if you will be away for a while or not able to collect when notified. We are more than happy to delay the delivery to suit you, but once we have delivered, we expect the drivers to collect within 48 hours. Repairs will be completed within 5-7 working days from now on. Any unit not collected within 3 months will be disposed of without further notice.

For a device inspection, the set fee is £30. Should your device require physical repair this amount will be included in the repair fee and will not be added.

For those who are not sure of the location, JVBright is at 47/51 Gt Suffolk St. SE1 0BS the taxi spare parts shop by the canteen and the petrol station.

A-Z Map or POI updates can be done online, at home or at JVBright (JVBright will charge an additional £5 for POI update and £10 for A-Z map with POI update for their labour).

Adding our support email to your contact list to make sure you receive our mails
To make sure you receive our response to your email, please add info@navigationmaster.com to your contact list. Otherwise, our emails might be deleted by your anti-virus program or go to your junk mail.

Reviewing your Cabbie’s Mate app on the App Store and Google Play Store:
We always appreciate any feedback. Your positive reviews power our development and support teams. It only takes a minute to review and helps us make the Cabbie’s Mate app better.
If you wish to comment further or for any suggestions, you can always contact us through our website or through your Cabbie’s Mate app. Thanking you in advance.
Please remember, although the functionality of both iOS and Android Cabbie’s Mate app is same, it performs much better on iPhones and iPads 3G/4G/5G.
Please remember; support for our Cabbies Mate iOS, Android apps and devices are online only via email.
For continuous Updates and Information please follow us:
If you do not have internet connection or a PC and would like help downloading updates, please go to our agent JVBright at 47/51 Gt Suffolk St. SE1 0BS. They will charge a small fee of £5 to perform a POI update. 7” users please be aware that you can update WITHOUT a PC as long as you have a Wi-Fi connection.
The team wishes you good health during 2021.
Copyright © 2021 Knowledge Master UK Ltd., All rights reserved.

Our mailing address is:
Knowledge Master UK Ltd, City Point, 1 Ropemaker Street, London, EC2Y 9HT
Email: info@navigationmaster.com
© 2021 Knowledge Master UK Ltd.