Dear valued customer,
Wishing you a busy Autumn and Winter period. The only way is up now.
October 2017 Points of Interest update is now available.
We now have 41,311 Points in A-Z POI database.

For confirmation that you have successfully updated your Cabbie’s Mate
please search the A-Z POI database for:

Mandrake Hotel, Fitzrovia
20-21 Newman Street, W1T1PG

Marlin Hotel, Waterloo
111 Westminster Bridge Road, SE1 7HR

Click here for information on how to update 5” and 7” devices
Cabbie’s Mate iOS and Android apps October POI update:

All iOS iPhone – iPad and Android Cabbie’s Mate PREMIUM SUBSCRIPTION Apps customers will receive the October POI update automatically. If you have not received any notification, please open the app, tap on ‘i’ info button and tap on ‘downloads’. Please note: Standard subscription customers only receive our April POI update with new maps we release in Spring, around April.
iOS 11 and iPhone 8:

Please be aware that you MUST download the Cabbie’s Mate app and maps via a secure Wi-Fi at home and NOT via 3G/4G. You must also have strong Wi-Fi signal and 2 GB free space. If something goes wrong, you must delete the app, RE START device and download again. Make sure your device has at least 50% charge or connected to a charger.

Cabbie’s Mate subscription app has been tested and working perfectly on iPhone 6, 7 and iPads running iOS 11.

We have also tested our Subscription Cabbie’s Mate app on the new iPhone 8 and it’s working perfectly.

The Cabbie’s Mate NON-subscription app is not compatible with iOS 11 and cannot be updated.
Dropping off and collecting your repaired Cabbie’s Mate unit from JVBrights:
When you drop your unit off at JVBrights for repair, please let them know if you will be away for a while or not able to collect when notified. We are more than happy to delay the delivery to suit you, but once we have delivered, we expect the drivers to collect within 48 hours. This is to avoid any units going missing or getting damaged while they are at the shop. Repairs are usually completed within 3 working days.

For a device inspection, the set fee is £30. Should your device require physical repair this amount will be included in the repair fee and will not be additional.

For those who are not sure of the location, JVBrights is at 47/51 Gt Suffolk St. SE1 0BS the taxi spare parts shop by the canteen and the petrol station.

A-Z Map or POI updates can be done online, at home or at JVBrights (JVBrights will charge an additional £5 for POI update and £10 for A-Z map with POI update for their labour).

Adding our support email to your contact list to make sure you receive our mails
To make sure you receive our response to your email, please add info@navigationmaster.com to your contact list. Otherwise our mails might be deleted by your anti-virus program or go to your junk mail.

Reviewing your Cabbie’s Mate app on the App Store and Google Play Store:
We always appreciate any feedback. Your positive reviews power our development and support teams. It only takes a minute to review and helps us make the Cabbie’s Mate app better.
If you wish to comment further or for any suggestions, you can always contact us through our website or through your Cabbie’s Mate app. Thanking you in advance.
Please remember, although the functionality of both iOS and Android Cabbie’s Mate app is same, it performs much better on iPhones and iPads.
Advice on Phone or Tablet Preference for Cabbie’s Mate A-Z app

If you are going to purchase a device, our recommendation, based on our experience, would be an iOS device such as the iPhone 6 plus, 6S plus, 7 plus or the iPad. We are better placed to recommend our iOS App as there is only one manufacturer which is Apple and less versions of the operating system to work with. We know that our App works well on iOS. You will need to have a 3G (cellular) iPad for the app to work accurately; you will not need a 3G sim.

Unfortunately we cannot recommend a specific Android device as there are over 18,000 distinct Android devices on the market, device brands and models vary making it difficult for us to predict and recommend which devices and operating systems will be compatible with our app.

Click here for more information...

Frequently asked Questions for 4.3”, 5”, 7” devices

There is useful information on our website which will save you time and inconvenience. Before you contact us or go to J V Brights to drop the unit off for repair, please read the relevant link. It is very likely that the answer to your question is there. If you cannot resolve the issue, then please contact us via email. Please print and keep in your cab to assist you if you encounter any issue with the device or software. iOS and Android apps (revised as of 28th September 2017)

4.3” Cabbie's Mate Troubleshooting and Previously Asked Questions

5” Cabbie's Mate Troubleshooting and Previously Asked Questions

7” Cabbie's Mate Troubleshooting and Previously Asked Questions

Cabbie's Mate iPhone / iPad Apps Troubleshooting and Previously Asked Questions

Cabbie's Mate Android App Troubleshooting and Previously Asked Questions
With the improving British economy, new restaurants, hotels and bars are opening all the time, with many also changing ownership and names. Don’t get caught out on the rank! Make sure your Cabbie’s Mate is up to date. We strongly advise you download the latest points now.
For continuous Updates and Information please follow us:
If you do not have internet connection or a PC and would like help downloading updates, please go to our agent JV Brights at 47/51 Gt Suffolk St. SE1 0BS. They will charge a small fee of £5 to perform a POI update. 7” users please be aware that you can update WITHOUT a PC as long as you have a Wi-Fi connection.
The team wishes you good luck during 2017.
Copyright © 2017 Knowledge Master UK Ltd., All rights reserved.

Our mailing address is:
Knowledge Master UK Ltd, City Point, 1 Ropemaker Street, London, EC2Y 9HT
Email: info@navigationmaster.com
© 2017 Knowledge Master UK Ltd.