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Dear valued customer,

Wishing you all a sunny summer and good summer holiday.

July 2017 Points of Interest update is now available.
We now have 40,624 Points in A-Z POI database.

For confirmation that you have successfully updated your Cabbie’s Mate
please search the A-Z poi database for:

Ned Hotel (The Ned), City
27 Poultry, EC2R 8AJ

Microsoft, Paddington
2 Kingdom Street, W2 6BD

Click here for information on how to update 5 and 7 devices

Our repair engineers will be on holiday between 30 th July and 22 nd August. Last repair collection from JVBrights will be on Monday 26 th July and repaired units will be delivered to JVBrights for collection on Thursday 29 th July. Next collection after the holiday will be 24 th August. Please do not leave any unit there for repair during the holiday since we will not accept any liability for any lost unit.

Dropping off and collecting your repaired Cabbie’s Mate unit from JVBrights:

When you drop your unit off at JVBrights for repair, please let them know if you will be away for a while or not able to collect when notified. We are more than happy to delay the delivery to suit you, but once we have delivered, we expect the drivers to collect within 48 hours. This is to avoid any units going missing or getting damaged while they are at the shop. Repairs are usually completed within 3 working days.

For a device inspection, the set fee is £30. Should your device require physical repair this amount will be included in the repair fee and will not be additional.

For those who are not sure of the location, JVBrights is at 47/51 Gt Suffolk St. SE1 0BS the taxi spare parts shop by the canteen and the petrol station.

A-Z Map or POI updates can be done online, at home or at JVBrights (JVBrights will charge an additional £5 for POI update and £10 for A-Z map with POI update for their labour).

We will be providing online support for all Cabbie’s Mate apps and devices during holiday as usual via e mails only.

(this is the spring 17-18 edition)

We now update our A-Z maps TWICE A YEAR to keep up with changes. First release is in Spring and the second is in Autumn.

There have been some changes on A-Z maps during 2017. If you have not updated your A-Z maps for a few years, now is the time. A-Z maps update on our Cabbie’s Mate devices come with 3 consecutive free POI updates. This map update is available for 4.3” non BT, 4.3” BT, 5” and the Android 7” units. These can be purchased from our website

All iOS iPhone – iPad and Android Cabbie’s Mate SUBSCRIPTION Apps are now using 2017-18 spring edition A-Z maps. If you haven’t still downloaded yet, please do.

New Trace function for 7” Cabbie’s Mate unit:
The new trace function 7” Cabbie’s Mate is now released. Please check your downloads for this free download.

iOS and Android Cabbie’s Mate apps trace function has already been released previously.

From now on, new functions will only be developed for the iOS Cabbie’s Mate app. Android operating system always creates too many problems when developing new functions and it’s not as good as the iOS operating system.

New ‘Report a problem’ facility within the Android Play Store Cabbie’s Mate App:
We have added a new function within the Android Cabbie’s Mate app under the ‘i’ info button. Whenever there is a problem, app related question or help required, please use this function to contact us. When you contact us via this function, it creates an e mail and automatically includes some device information we need to be able to help you quickly and efficiently. If you are contacting us to resolve a problem, please describe the problem in as much detail as possible. Some customers contact us saying, ‘my app does not work properly’ this is not enough information for us to help them quickly and efficiently.

‘Report a problem’ function was already released for iOS Cabbie’s Mate app previously.

Adding our support email to your contact list to make sure you receive our mails
To make sure you receive our response to your email, please add to your contact list. Otherwise our mails might be deleted by your anti-virus program or go to your junk mail.

Mail (Apple iOS mobile devices)
Add your From email to the address book. Open this message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.

Gmail (desktop and mobile)
Add your From email to the address book. Open the contact list, click or tap New Contact, and input the address.

Reviewing your Cabbie’s Mate app on the App Store and Google Play Store:
We always appreciate any feedback. Your positive reviews power our development and support teams. It only takes a minute to review and helps us make the Cabbie’s Mate app better.

If you wish to comment further or for any suggestions, you can always contact us through our website or through your Cabbie’s Mate app. Thanking you in advance.

Please remember, although the functionality of both iOS and Android Cabbie’s Mate app is same, it performs much better on iPhones and iPads.
Advice on Phone or Tablet Preference for Cabbie’s Mate A-Z app
If you are going to purchase a device, our recommendation, based on our experience, would be an iOS device such as the iPhone 6 plus, 6S plus, 7 plus or the iPad. We are better placed to recommend our iOS App as there is only one manufacturer which is Apple and less versions of the operating system to work with. We know that our App works well on iOS. You will need to have a 3G (cellular) iPad for the app to work accurately; you will not need a 3G sim.

Unfortunately we cannot recommend a specific Android device as there are over 18,000 distinct Android devices on the market, device brands and models vary making it difficult for us to predict and recommend which devices and operating systems will be compatible with our app.

Click here for more information...
Frequently asked Questions for 4.3”, 5”, 7” devices
There is useful information on our website which will save you time and inconvenience. Before you contact us or go to J V Brights to drop the unit off for repair, please read the relevant link. It is very likely that the answer to your question is there. If you cannot resolve the issue, then please contact us via email. Please print and keep in your cab to assist you if you encounter any issue with the device or software. iOS and Android apps (revised as of 20th March 2017)
With the improving British economy, new restaurants, hotels and bars are opening all the time, with many also changing ownership and names. Don’t get caught out on the rank!
Make sure your Cabbie’s Mate is up to date. We strongly advise you download the latest points now.
For continuous Updates and Information please follow us:
If you do not have internet connection or a PC and would like help downloading updates, please go to our agent JV Brights at 47/51 Gt Suffolk St. SE1 0BS. They will charge a small fee of £5 to perform a POI update. 7” users please be aware that you can update WITHOUT a PC as long as you have a Wi-Fi connection.
The team wishes you good luck during 2017.
Copyright © 2017 Knowledge Master UK Ltd., All rights reserved.

Our mailing address is:
Knowledge Master UK Ltd, City Point, 1 Ropemaker Street, London, EC2Y 9HT

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