Dear valued customer,

We hope you had a relaxing Christmas and New Year break. Wishing you all the best during 2017. Hopefully, things can only get better.

The January 2017 Points of Interest update is now available.
We now have 39,441 Points in A-Z POI database.

For confirmation that you have successfully updated your Cabbie’s Mate
please search the A-Z poi database for:
New Scotland Yard, Westminster (this is the new location)
Victoria Embankment, SW1A

Montcalm Royal London House, City
22-25 Finsbury Square, EC2A 1XD

Click here for information on how to update 5 and 7 devices

(released in December)

We now update our A-Z maps TWICE A YEAR to keep up with changes. First release is in Spring and the second is in Winter.

There have been many changes on A-Z maps during 2016. If you have not updated your A-Z maps for a few years, now is the time. A-Z maps update on our Cabbie’s Mate devices come with 3 consecutive free POI updates. This map update is available for 4.3” non BT, 4.3” BT, 5” and the Android 7” units. These can be purchased from our website http://navigationmaster.com/_onlineStore.

iOS iPhone – iPad and Android Cabbie’s Mate Apps January POI update:

If you are on our iOS or Android PREMIUM Subscription Cabbie's Mate App, the January POI update will come to your iPhone - iPad or Android phone/tablet automatically, immediately after release, through the App Store and Google Play Store. If your iOS device is set to download automatically, as soon as the update is released the device will download it, but if your device is not set to download automatically, when you open the Cabbie's Mate app it will say 'Updates are available', select 'Take me there'.

If you are on STANDARD Subscription Cabbie's Mate App, you only get updated POI with the A-Z map update every spring.

All subscription customers are currently on 2016-17 Revised A-Z maps.

Please remember, although the functionality of both iOS and Android Cabbie’s Mate app is same, it performs much better on iPhones and iPads.

A quick reminder:
It is no longer viable to repair the early 4.3” devices. These units are now 7-8 years old and mostly uneconomical to be repaired. Even if it can be repaired, something else can go wrong within a short time period. The £50-£60 repair cost can pay for the Cabbie’s Mate A-Z iOS app for a couple of years so you can enjoy trouble free use. We still repair 5” and 7” devices. Please leave any repairs at JVBrights 47/51 Gt Suffolk St. SE1 0BS the taxi spare parts shop by the canteen.

We will collect, inspect, repair and return to JVBrights for your collection and notify you when the repair has been completed.

Advice on Phone or Tablet Preference for Cabbie’s Mate A-Z app
If you are going to purchase a device, our recommendation, based on our experience, would be an iOS device such as the iPhone 6 plus, 6S plus, 7 plus or the iPad. We are better placed to recommend our iOS App as there is only one manufacturer which is Apple and less versions of the operating system to work with. We know that our App works well on iOS. You will need to have a 3G (cellular) iPad for the app to work accurately; you will not need a 3G sim.

Unfortunately we cannot recommend a specific Android device as there are over 18,000 distinct Android devices on the market, device brands and models vary making it difficult for us to predict and recommend which devices and operating systems will be compatible with our app.

Click here for more information...
Support / repairs for Cabbie’s Mate units and apps
(very important announcement)

We have moved our support staff to City Point, Ropemaker Street. Due to restrictions placed on us by the building managers, we are not able to have visitors to the building. Therefore, there will NOT be face to face support. If you turn up without an appointment, YOU WILL NOT BE SEEN.

Consulting the trouble shooting and previously asked questions will almost certainly resolve your issue. Everything you need to know is on this document which will help you resolve any problems. Support will only be available online.

There is a drop off and collection point for repairs at JVBrights 47/51 Gt Suffolk Street SE1 0BS the taxi spare parts shop by the canteen.

We no longer perform updates as these can be done at home or at JVBrights. For a device inspection, the set fee is £30. Should your device require physical repair this amount will be included in the repair fee and will not be additional.

We have taken all necessary steps to provide updates and fixes for any software issue for our 5” and 7” devices online.

iOS and Android App Support is online only.
Frequently asked Questions for 4.3”, 5”, 7” devices,
iOS and Android apps (revised as of 12th September 2016)

There is useful information on our website which will save you time and inconvenience. Before you contact us or go to JV Brights to drop the unit off for repair, please read the relevant link. It is very likely that the answer to your question is there. If you cannot resolve the issue, then please contact us via e mail. Please print and keep in your cab to assist you if you encounter any issue with the device or software.
With the improving British economy, new restaurants, hotels and bars are opening all the time, with many also changing ownership and names. Don’t get caught out on the rank!
Make sure your Cabbie’s Mate is up to date. We strongly advise you download the latest points now.
For continuous Updates and Information please follow us:
If you do not have internet connection or a PC and would like help downloading updates, please go to our agent JV Brights at 47/51 Gt Suffolk St. SE1 0BS. They will charge a small fee of £5 to perform a POI update. 7” users please be aware that you can update WITHOUT a PC as long as you have a Wi-Fi connection.
The team wishes you good luck during 2017.
Copyright © 2017 Knowledge Master UK Ltd., All rights reserved.

Our mailing address is:
Knowledge Master UK Ltd, City Point, 1 Ropemaker Street, London, EC2Y 9HT
Email: info@navigationmaster.com