652 NEW POI ADDED IN JANUARY RELEASE!

Dear valued customer,

We hope you had a wonderful Christmas and New Year break. Wishing you all the best for 2016.
The JANUARY 2016 Points of Interest update is now available.
We now have an incredible 37,231 Points.

For confirmation that you have successfully updated your Cabbie’s Mate
please search the A-Z poi database for: Piccadilly By Montcalm - Shaftesbury Avenue, W1 or InterContinental The o2 Hotel – The o2, 1 Waterview Drive, SE10

Click here for information on how to update 5” and 7” devices

A quick reminder: On all our devices, for better battery performance and trouble free use:
 
  1. Always keep the battery charged when device is not in use.
  2. Always connect car charger when device is in use in vehicle. Never let the battery go down below 20%.
  3. Always use original car charger supplied or use what we supply for your specific device. Always prefer car charger, rather than USB type charger. It has come to our attention that some cheap chargers are damaging the inside of the device USB socket.
  4. When inserting the car charger to the device USB socket, extreme care should be observed to make sure it is inserted the correct way.
  5. If you are bringing your device in for charging problem related repair, please bring your car charger that you have been using for inspection too, even if you think it is working correctly. Always check trouble shooting page before you bring your device in for repair. Most problems can be identified and fixed without bringing your device in for repair.
  6. It is no longer viable to repair the early 4.3” devices. These units are now 7-8 years old and mostly uneconomical to be repaired. Even if it can be repaired, something else can go wrong within a short time period. The £50-£60 repair cost can pay for the Cabbie’s Mate A-Z iOS app for a couple of years so you can enjoy trouble free use. We still repair 5” and 7” devices. Please leave any repair at JVBrights. We will collect, inspect, repair and return to JVBrights for your collection.
Advice on Phone or Tablet Preference for Cabbie’s Mate A-Z app
 
If you are going to purchase a device our recommendation would be an iOS device such as the iPhone 6S plus or the iPad. We are better placed to recommend our iOS App as there is only one manufacturer which is Apple and less versions of the operating system to work with. We know that our App works well on iOS. You will need to have a 3G (cellular) iPad for the app to work accurately; you will not need a 3G sim.

Unfortunately we cannot recommend a specific Android device as there are over 18,000 distinct Android devices on the market, device brands and models vary making it difficult for us to predict and recommend which devices and operating systems will be compatible with our app.

Click here for more information...
Support for Cabbie’s Mate units and app
(very important announcement)
 
We have now moved our support staff to City Point, Ropemaker Street. Due to restrictions placed on us by the building managers, we are not able to have visitors to the building. Therefore, there will NOT be face to face support. If you turn up without an appointment, you WILL NOT BE SEEN.

Consulting the trouble shooting and previously asked question will almost certainly resolve your issue. Everything you need to know is on this document which will help you resolve any problems. Support will only be available online. 

There is a new drop off and collection point for repairs at JVBrights; the parts shop in Gt Suffolk Street by the taxi canteen.

We no longer perform updates as these can be done at home or at J V Brights. For a device inspection or operating system update the set fee is £20, should your device require physical repair this will be included in the repair fee and will not be additional. 

We have taken all necessary steps to provide updates and fixes for any software issue for our 5” and 7” devices online.

iOS and Android App Support is online only.
Frequently asked Questions for 4.3”, 5”, 7” devices,
iOS and Android apps (revised as of 2nd January 2016)
 
There is useful information which will save you time and inconvenience on our website. Before you contact us or go to JVBrights to drop the unit off for repair, please have a look at the relevant link. It is very likely the answer to your question is there. If you cannot resolve the issue, then please contact us via e-mail. Please print and keep in your cab to assist you if you encounter any issue with the device or software.
 
With the improving British economy, new restaurants, hotels and bars are opening all the time, with many also changing ownership and names, don’t get caught out on the rank! Make sure your Cabbie’s Mate is up to date. We strongly advise you download the latest points now.
For continuous Updates and Information please follow us:
 
If you do not have internet connection or a PC and would like help downloading updates, please go to our agent J V Brights at 47/51 Gt Suffolk St.SE1 0BS. They will charge a small fee of £5 to perform a POI update. 7” users please be aware that you can update WITHOUT a PC as long as you have a Wi-Fi connection.
The team wishes you good luck during the kipper season.
Copyright © 2016 Knowledge Master UK Ltd., All rights reserved.

Our mailing address is:
Knowledge Master UK Ltd, City Point, 1 Ropemaker Street, London, EC2Y 9HT
Email: info@navigationmaster.com

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