Support for Cabbie’s Mate units and app
(very important announcement)
We have now moved our support staff to City Point, Ropemaker Street. Due to restrictions placed on us by the building managers, we are not able to have visitors to the building. Therefore, there will NOT be face to face support. If you turn up without an appointment, you WILL NOT BE SEEN.
Consulting the trouble shooting and previously asked question will almost certainly resolve your issue. Everything you need to know is on this document which will help you resolve any problems. Support will only be available online.
There is a new drop off and collection point for repairs at JVBrights; the parts shop in Gt Suffolk Street by the taxi canteen.
We no longer perform updates as these can be done at home or at J V Brights. For a device inspection or operating system update the set fee is £20, should your device require physical repair this will be included in the repair fee and will not be additional.
We have taken all necessary steps to provide updates and fixes for any software issue for our 5” and 7” devices online.
iOS and Android App Support is online only.