Support for Cabbie’s Mate units and app
(very important announcement)
We are in the process of moving our support staff to City Point, Ropemaker Street in the new year. We will inform you all in our December newsletter. We are now moving towards online support. You will no longer be able to turn up at our Aldwych office, this is now STRICTLY a drop off and collection point, emergency appointments can be made by phone. Software issues will be resolved via the use of download codes.
Due to this move our support staff will not always be on hand provide face to face support however it has come to our attention that much of the support provided can be resolved online or remotely by yourself. Please always check our Frequently Asked Question pages first before contacting our team, nearly all issues can be resolved online or by the use of a code. We no longer perform updates as these can be done at home or at J V Brights. For a device inspection or operating system update the set fee is £20, should your device require physical repair this will be included in the repair fee and will not be additional. No repairs or updates will be performed while you wait, you will need to leave your Cabbie’s Mate with us and return for collection once it is ready.
Once the support staff have moved back to City Point, due to restrictions placed on us by the building managers, we are not able to have frequent visits to the building. Therefore, there will NOT be face to face and phone support. If you turn up without an appointment you WILL NOT BE SEEN. Consulting the trouble shooting and previously asked question will almost certainly resolve your issue without the need for an appointment. Everything you need to know is on this document which will help you resolve any problem. Support will only be available online. There will be a new drop off and collection point for repairs which will be at JVBrights; the parts shop in Gt Suffolk Street by the canteen.
We are taking all necessary steps to provide updates and fixes for any software issue for our 5” and 7” devices online to avoid a visit to our support office.
iOS and Android App Support is online only.