Dear valued customer,

We hope you are having a wonderful summer.

The JULY 2015 Points of Interest update is now available.
We now have an incredible 35,890 Points.

For confirmation that you have successfully updated your Cabbie’s Mate
please search the A-Z poi database for: M by Montcalm

Click here for information on how to update 5 and 7 devices
2015-16 A-Z maps have now been released for 4.3” and 5” Cabbie’s Mate devices and are available to purchase via our website. This update now also includes 3 free consecutive poi updates for our 4.3”, 5” and 7” devices. These new maps will be available for our 7” Cabbie’s Mate in August.

If you are using our iOS iPhone/iPad subscription based Cabbie’s Mate London A-Z, the update will come to you automatically in August when approved by the App Store.

The Android Cabbie's Mate A-Z app map update will be released at the same time.
Advice on Phone or Tablet Preference for Cabbie’s Mate A-Z app
If you are going to purchase a device our recommendation would be an iOS device such as the iPhone 6 plus or the iPad. We are better placed to recommend our iOS App as there is only one manufacturer which is Apple and less versions of the operating system to work with. We know that our App works well on iOS. You will need to have a 3G (cellular) iPad for the app to work accurately; you will not need a 3G sim.

Unfortunately we cannot recommend a specific Android device as there are over 18,000 distinct Android devices on the market, device brands and models vary making it difficult for us to predict and recommend which devices and operating systems will be compatible with our app.

Click here for more information...
Support for Cabbie’s Mate units and app
We are in the process of moving our support staff to City Point, Ropemaker Street over the next 6months. We will inform you all when we switch our Aldwych office to City Point. We are now moving towards online support. You will no longer be able to turn up at our Aldwych office, this is now a drop off and collection point, emergency appointments can be made by phone. Software issues will be resolved via the use of download codes.

Due to this move our support staff will not always be on hand provide face to face support however it has come to our attention that much of the support provided can be resolved online or remotely by yourself. Please always check our Frequently Asked Question pages first before contacting our team, nearly all issues can be resolved online or by the use of a code. We no longer perform updates as these can be done at home or at J V Brights. For a device inspection or operating system update the set fee is £20, should your device require physical repair this will be included in the repair fee and will not be additional. No repairs or updates will be performed while you wait, you will need to leave your Cabbie’s Mate with us and return for collection once it is ready.

Once the support staff have moved back to City Point, due to restrictions placed on us by the building managers, we are not able to have frequent visits to the building. We will therefore be restricting the hours of face to face support. Eventually support will only be available online. There will be a new drop off and collection point for repairs.

We are taking all necessary steps to provide updates and fixes for any software issue for our 5” and 7” devices online to avoid a visit to our support office.

iOS and Android App Support is online only.
Frequently asked Questions for 4.3”, 5”, 7” devices,
iOS and Android apps

There is much useful information which will save you time and inconvenience on our website. Before you contact us for help please have a look at the relevant link. It is very likely the answer to your question is there. If you cannot resolve the issue, then please contact us via e mail or phone.
With the improving British economy, new restaurants, hotels and bars are opening all the time, with many also changing ownership and names, don’t get caught out on the rank! Make sure your Cabbie’s Mate is up to date. We strongly advise you download the latest points now.
For continuous Updates and Information please follow us:
If you do not have internet connection or a PC and would like help downloading updates please go to our agent J V Brights at 47/51 Gt Suffolk St.SE1 0BS. They will charge a small fee of £5 to perform the update.
The team wishes you a fantastic summer!
Copyright © 2015 Knowledge Master UK Ltd., All rights reserved.

Our mailing address is:
Knowledge Master UK Ltd, City Point, 1 Ropemaker Street, London, EC2Y 9HT
Tel: 020 7153 1053 - Email: info@navigationmaster.com